We want to play our part in controlling the spread of Coronavirus and help protect the customers who use us, our team and our families. We have completed a COVID risk assesment and will keep this under constant review. Our offices are open, but visits are by appointment only. We have COVID-19 prevention measures in place when you arrive, and this will include the wearing of face coverings and social distancing. Face-to-face meetings, market appraisals or viewings will only take place where we have established that no party is suffering from any Coronavirus symptoms, has been advised to self isolate or has travelled outside the UK to any country on the quarantine list. Where an appointment is taking place, there will be some changes to allow us to be COVID-secure. We will confirm all details ahead of the meeting so that you are aware of what will happen. This process must be followed on all occasions. Any visitors to our office will be requested to scan our COVID QR code using the NHS COVID APP; this will help trace any visitors of the Coronavirus Test and Trace process being implemented. In the absence of a visitor having access to the NHS COVID App we retain a visitor's log of contact details, We review national and localised guidance on a regular basis and will make changes to our processes and procedures as required.